Prodege Sucks Customer Reviews and Feedback

From Everything.Sucks

Revision as of 05:47, 29 September 2020 by Art89 (talk | contribs)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)

Prodege, formally Prodege LLC, is an American online marketing company based in El Segundo, California. The company develops consumer rewards and polling programs under various brands including Swagbucks, MyPoints, ShopAtHome, CotterWeb, and ProdegeMR.

A former Customer Service Associate from El Segundo, CA talks about his/her experience working for Prodege LLC in a review published by INDEED: There were a lot of great benefits, free food, events, and all in all, Prodege is a relatively nice, growing company. Prodege puts in a lot of effort into making their workplace as comfortable as possible for all of its employees, but the biggest issue for me was communication. There were a lot of times where it was extremely difficult to do my job properly and I can't say that reflected positively on my work. Tasks became increasingly difficult as a result of the major bottleneck in communication among departments, which was a constant problem throughout my time at Prodege, and that made fulfilling already demanding quotas extremely difficult because my department was never on top of new promotions, major glitches, fraud; it wasn't our job to discover that in customer service. Good company with a lot of potentials, but some incompetent people at the top demand these new changes, push these promotions through and walk all over customer-facing departments. Disheartening to say the least.

Reviews

Tell the world why Prodege sucks!
CLICK TO RATE

I certify that this review is based on my own experiece and is my opinion of this person or business. I have not been offered any incentive or payment to write this review.

Refresh

Enter Code

Former Employee - Sales Representative says

"All the accounts are managed by one person. The sales leadership is clueless and dont care bout their clients at all."

Former Employee - Product Designer says

"- Micromanaging - Horrible work-life balance, managers expect you to be in the office at all times. Most of the tasks can be completed online but managers want to make sure Prodege is getting their money's worth so they like to keep an eye on you at all times just so you don't mess around. - Broken process. The way Prodege develops digital products is prehistoric! - Art direction from people that are not related in your department -No growth in career. -No Creative input"

Former Employee - Account Manager says

"Low pay, little room for growth"

Former Employee - Marketing says

"Management team - While experienced in tech they are from early generation online companies Fandango and Shopzilla and have not had a lot experience outside of that. The tactics and strategies they used felt outdated. I was in marketing under the COO David Weinrot. He would try to apply the same ideas he used 10 years ago and get frustrated when they didn't work. He did not respect his employees and in turn they did not respect him. This led to high turnover. Organizational Structure - The structure is very hierarchal for a tech company. It has a more corporate feel then tech start up. Management sits in their offices in one corner of the office and keeps to them self. Ideas must flow through "proper channels". You are invited or not invited to meetings based on seniority, not on what you can contribute. All this pettiness gets in the way of innovation. Employees learn to keep their mouth shut and good employees leave. Both of these meant the company was slow to see trends and pivot the business into new areas of growth."

Former Employee - Anonymous Employee says

"Indecisive, weak willed management giving poorly thought out mandates but giving no backing to follow through with them. Aging technology stack that is painfully behind the times for a company founded in the mid 2000's."

Current Employee - Anonymous Employee says

"Pay is super low especially here in Los Angeles. With high cost of living, the management does not pay employees fairly... why keep acquiring businesses when you can’t compensate employee to live in LA? We are getting priced out of LA..."

Former Employee - Anonymous Employee says

"There is not enough room for career growth."

Customer Service Associate (Former Employee) says

"There were a lot of great benefits, free food, events, and all in all, Prodege is a relatively nice, growing company. Prodege puts in a lot of effort into making their workplace as comfortable as possible for all of its employees, but the biggest issue for me was communication. There were a lot of times where it was extremely difficult to do my job properly and I can't say that reflected positively on my work. Tasks became increasingly difficult as a result of the major bottleneck in communication among departments, which was a constant problem throughout my time at Prodege, and that made fulfilling already demanding quotas extremely difficult because my department was never on top of new promotions, major glitches, fraud; it wasn't our job to discover that in customer service. Good company with a lot of potential, but some incompetent people at the top demand these new changes, push these promotions through and walk all over customer-facing departments. Disheartening to say the least.Free lunches 3x a week, some nice social events, good team of coworkersPay, incompetent/out of touch higher-ups, communication, privacy, room for growth"

Account Manager (Former Employee) says

"The culture, people, management and job flow is good. There are many late nights. Pay is severely low and unrealistic. There is no clear path for growth."

Steve Goldstein says

"Prodege is the Howard Hughes of companies. What does that mean? Hughes was famous for being reclusive, hard to contact. Prodege does the same with its MyPoints program, which awards points for shopping at certain vendors and said points can be converted into gift cards, etc. The problem is when these points are not credited to your account. Try and get a response within a reasonable time -- go ahead, I'll wait. They delay and delay and ultimately infuriate. Even when you allow for the stated time for posting -- 32 days in many cases -- the company still finds a way to be unresponsive. Is this a scam? I can't answer that. But this company has the worst customer service I've ever encountered, and that is saying something. MyPoint is that Prodege seems to be a protege of the late, great Mr. Hughes."